Terms & Conditions


TERMS OF USE AGREEMENT

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to SidePilot indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by SidePilot.

SidePilot reserves the right to make changes to this site and these terms and conditions at any time.

By ordering or registering on SidePilot you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or via your account page.

 

ORDER AND ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SidePilot reserves the right at any time after receipt of your order to accept or decline your order for any reason without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be credited back.

SidePilot reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item, if that item is not available in the quantity ordered. A store credit for the non-delivered items may be offered if you cancel the order. Your order may be shipped over multiple consignments. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be credited back in form of store credit.

 

SHIPPING AND DELIVERY

Customers who choose Express Shipping (no signature) give authority for their order to be left unattended at their delivery address. SidePilot will only replace orders that were sent using this shipping method providing the order is proved lost in transit by the delivery company.

Certain factors such as order size, weight and shipping address may require us to ship via another method. SidePilot reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped.

The delivery times provided by SidePilot are estimates only. SidePilot will not be held accountable for loss or damage relating to late deliveries and undelivered orders/items. Orders that are reported as not received/delivered despite tracking number confirmation of delivery confirmation are not eligible for replacement nor will compensation be granted unless proof of delivery failure can be provided. In the event that multiple items are ordered, separate part deliveries may be made when some of the ordered items are not available in stock or on backorder. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.

 

COPYRIGHT

All content that is contained within this site is copyrighted by or licensed to SidePilot . This includes, but is not limited to, product imagery, product descriptions, graphics, and code. Permission is granted to print or electronically copy order summaries for the sole purpose of placing an order or for personal records for an order that has been placed with SidePilot. Permission to use, distribute, or reproduce any content from SidePilot for commercial purposes is strictly prohibited unless authorized by SidePilot.


CHANGE OF ADDRESS

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. SidePilot cannot accommodate all address change requests. SidePilot takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

 

INTERNATIONAL CUSTOMS CHARGES

Some orders may incur a customs or import duty charge. SidePilot do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and SidePilot will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and SidePilot will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

 

PRICING

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. Non-Australian currency figures are all approximations based on an exchange rate.

 

ORDER CANCELLATIONS

If notified before goods have been dispatched, SidePilot will try to accommodate order cancellations. If items have been picked & packed for shipping or already shipped, SidePilot reserves the right to refuse order cancellation or charge a cancellation fee of 20% should we be able to request the return of the package from our delivery service.

If the item/s on order are being built to order and are partially built or waiting for additional parts to arrive too complete assembly at the time of cancellation you are eligible for partial store credit, with the order cancellation fee of 20% deducted from total order value.

 

TRADEMARKS

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. All other trademarks, trade names, and brand logos are the sole intellectual property of SidePilot

 

WARRANTY DISCLAIMER

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Return your unwanted item/s to us with the issued return authorization number in original re-saleable as new condition & in the original packaging within 30 days of the purchase date & you will receive a store credit to the value of all goods returned. Electronics & Electrical products have a 60-day warranty. If it is practical to repair a faulty product then we will, or else at our discretion, we will replace the product or offer store credit. If the product fails due to wear and tear, accident, neglect or negligence, or if it is outside the warranty period, we will try to repair it for a reasonable charge.

We ask you to send all returns via registered post as we do not accept responsibility for lost items. Product return / shipping charges are to be paid in full by the sender. SidePilot will reject any unauthorised returns. Shipping charges will not be refunded. We'll notify you via e-mail of your credit once we've received and processed the returned item. Credits can take up to 30 days to be processed. We do not offer cash refunds. On Sale, Clearance & Consumable items are not eligible for return or credit.


Warranty claims must be within 60 days of purchase, unwanted items returns must be within 30 days of purchase.


SERVICE & SUPPORT NETWORK

SidePilot offers product support & service on all items relating to the SidePilot App. All support is given via forums and email. Therefore all product, service & support inquiries must be in written format.

 

LIMITATION OF LIABILITY

SidePilot is not liable for any damages or personal injury which may occur from the use of, or the inability to use, or the improper use of any product on the site. Drones are extremely dangerous objects and the SidePilot application is not a replacement for a ground station. Please do not use the SidePilot application or products with out first testing and in conjuction with a RC Transmitter for control.

 

TYPOGRAPHICAL ERRORS

Although SidePilot strictly monitors the contents of its website, errors do occur. In the event that SidePilot has incorrectly displayed a product's price,SidePilot reserves the right to cancel or refuse any orders placed on the product. SidePilot attempts to contact any customer where such an error has occurred. SidePilot reserves the right to offer solutions on a case by case basis.SidePilot does not guarantee the accuracy, correctness, or usefulness of information contained or associated with the site, such as, but not limited to, press releases, industry news, blog updates, or product descriptions and product photos. At the time of publishing such material, SidePilot attempts to make every effort to ensure that it is current and correct.

 

FRAUD & ELECTRONIC PAYMENT DISCLAIMER

Due to electronic theft,SidePilot reserves the right to cancel any order which appears to be fraudulent.SidePilot reserves the right to decide what is characterised as fraudulent and may not disclose every reason if requested. Attempts to contact the customer may or may not occur depending on the severity of the situation.

 

PARTICIPATION DISCLAIMER

Although SidePilot attempts to review all user-generated content, such as comments and reviews,SidePilot is not responsible for such content or liable for the effects caused by its publication.SidePilot reserves the right to remove or block any communication that is abusive, offensive or deemed unacceptable SidePilot .

 

CONTACT DISCLAIMER

We may need to contact you based on the information that you provide us when placing an order. If we are unable to contact you or the information that you provide us is incorrect, we reserve the right to cancel the order.SidePilot will not distribute, sell, or share your information and only uses it in relation to internal affairs. Please see the Privacy Policy page for additional clarification.